Northern WellnessFreshly sourced. Delivered to Lebanon.
Everything you need to know about deposits, delivery, returns and your data. Because we source to order, a few of these are specific to how pre-orders work.
Orders are confirmed with a 50% deposit paid at checkout. The deposit reserves your items in the current sourcing cycle and locks your price. The remaining 50% is due on delivery.
Because items are purchased specifically for your order after the cutoff, a confirmed deposit is what allows us to buy your products in Canada.
You may cancel free of charge any time before the cycle’s purchasing cutoff, and your deposit is fully refunded. After the cutoff, items may already be purchased in Canada, so cancellations are handled case by case.
If a product arrives damaged, incorrect, or not as described, contact us within 48 hours of delivery and we’ll make it right — replacement or refund. For health and safety reasons, opened supplements can’t be returned unless they were faulty.
Approved refunds are issued to your original payment method or by Whish transfer.
Every product is sourced from established Canadian retailers and arrives sealed, with a clear best-before date. If anything ever looks off, don’t use it — reach out and we’ll replace it.
We deliver nationwide across Lebanon, typically 2–3 weeks after the cutoff. The balance is collected on delivery — by a Whish payment link or in cash. Please have the balance ready so the courier can complete the handover.
We collect only what we need to fulfil your order — your name, contact number, and delivery address — and we never sell your data. Payment is processed securely by Whish; we don’t store your card details.
Message a Wellness Expert and we’ll clarify anything about deposits, delivery, or returns.